Frequently Asked Questions - Dturman Dubai UAE.

❓ Frequently Asked Questions – Dturman

🛍 What products do you sell?

We specialize in high-end 1:18 scale diecast and resin model cars, including limited editions, exclusive color variants, and full-opening collectibles from brands like BBR Models, AutoArt, MR Collection, Kengfai, LS Collectibles, and more.

🌍 Do you ship internationally?

Yes! We ship worldwide from Dubai, UAE. All models are securely packaged for global shipping. Shipping costs and estimated delivery times are calculated at checkout.

📦 Are your models brand new and boxed?

Absolutely. Every model is 100% brand new, unopened, and comes in its original packaging — often including certificates of authenticity for limited editions.

🔢 Are your models limited editions?

Many of our models are rare collectibles, including 01/01 releases and globally limited pieces. Each listing clearly mentions the edition size and availability.

💳 What payment methods do you accept?

We accept Visa, MasterCard, American Express,Apple Pay and Payoneer. For UAE-based buyers, we also accept bank transfers and cash on delivery (COD) in select areas.

🕐 How long does shipping take?

UAE orders: 1–2 working days
GCC countries: 2–4 working days
International orders: 5–10 working days depending on location.
All orders come with tracking information.

🛑 Can I return or exchange a model?

Due to the collectible nature of our items, all sales are final. However, if your item arrives damaged, please contact us within 24 hours of delivery for a resolution.

🧾 Can I reserve a model before buying?

Yes! Message us on WhatsApp (+971 56 494 18 18) or email dt@dturman.com to hold a model for 24 hours. Limited editions go fast, so act quickly!

📲 How do I stay updated on new arrivals?

Follow us on Instagram and WhatsApp for instant updates. You can also sign up for email alerts at www.dturman.com to be the first to know about rare releases.

💬 Still have questions?